Rising Reports of Fraud in Merseyside
According to Action Fraud, there were 64 reports of DWP-related scams in Merseyside between June 2024 and July 2025. Alarmingly, 32 of those cases occurred in just the last two months. This surge makes up half of all such reports over the year, triggering urgent police action.
Detectives believe the scams are linked to recent changes in the government’s Winter Fuel Payment eligibility rules, which have created confusion and uncertainty among the public. Fraudsters are exploiting this transitional period to trick older residents into handing over sensitive details.
How Criminals Operate
Fraudsters are using increasingly sophisticated methods. Victims have received fake SMS messages, emails, and even letters made to look official. The messages often claim to be from the DWP, stating that recipients need to confirm personal details to receive their Winter Fuel Payment.
Typically, victims are directed either to a phony website that mimics the real DWP portal or are asked to call a number that connects them directly with the scammers. Once contact is made, they are pressured into sharing information such as bank account details, leaving them open to financial theft.
The majority of cases in Merseyside involve digital contact methods—scam phone calls, emails, and text messages. But here’s the crucial fact: the DWP warns scam text messages are completely fake. The DWP does not send texts or emails asking for bank details.
Police and DWP Statements
Detective Sergeant John Causton of Merseyside Police’s Economic Crime Team explained:
“These criminals are deliberately targeting vulnerable people at a time of change. We are working closely with the North West Regional Crime Unit to track down offenders, but we need the public to help stop further victims. Prevention remains the strongest protection.”
The Department for Work and Pensions also stressed that most Winter Fuel Payments are automatic. Eligible people will receive a letter in October or November stating the amount, with payments made between November and December 2025.
Warning Signs to Look Out For
Merseyside Police and the DWP are reminding residents to watch out for the following red flags:
- Unexpected text messages, emails, or letters from the DWP asking for personal or bank details.
- Messages that apply pressure to act quickly, often warning that payments will be delayed or lost.
- Requests for upfront fees or bank card verification.
If you come across any of these, remember the DWP warns scam text messages and other fake communications are not genuine.
What to Do if You’re Targeted
- Do not click links or provide personal details.
- Forward suspicious texts to 7726 (the scam text reporting service).
- Report scams to Action Fraud on 0300 123 2040 or via their website.
- For genuine queries about Winter Fuel Payments, only use official DWP contact details on gov.uk.
The public can also visit the government’s Stop! Think Fraud website for comprehensive advice: gov.uk/StopThinkFraud.
Support for Victims
Anyone with information about those committing fraud can share it anonymously with Crimestoppers on 0800 555 111 or at crimestoppers-uk.org.
In addition, all victims of crime in Merseyside can access free, confidential advice and support through Victim Care Merseyside, which offers trained staff to guide and assist survivors.
Final Note
This is another stark reminder that the DWP warns scam text messages are on the rise. Fraudsters are taking advantage of public uncertainty over Winter Fuel Payments, but by spreading awareness and reporting suspicious contact, we can help protect our communities from these cruel scams.
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